Politique d’expédition

The Products ordered by the Customer will be delivered to the address indicated by the Customer as the delivery address on the order ("Delivery Address").

OHARA only delivers at home, excluding deliveries to post office boxes in France and abroad (except Russia).

The Products are delivered to the address indicated by the customer on the order form; the customer must ensure that this address is correct. Any parcel returned to the Seller due to an incorrect or incomplete delivery address will be reshipped at the expense of the client.

7.1. Home delivery

The parcel with the ordered and paid products is delivered by TNT or DHL sign-on-receipt service where the Customer’s or the recipient’s acknowledgment of the order within a usual period of 7 days from the processing of the order.

Notification and delivery scheduling details are available:

- TNT National: https://www.tnt.com/express/fr_fr/site/home.html

- DHL Express: https://mydhl.express.dhl/fr/fr/home.html#/getQuoteTab

If the parcel is made available at a local point and is not collected within the time limit, the parcel will be returned to OHARA, which will either refund the order or make a second delivery with payment of the delivery costs by the Customer.

The electronic acknowledgement of receipt signed upon receipt of the package by the Customer, the recipient of the order or the person designated by the Customer or the recipient of the order, is proof of delivery by OHARA and receipt by the Customer or the recipient of the order of the ordered Products. No dispute regarding the delivery itself is possible if the package appears to have been delivered, the carrier's flashing being the proof.

7.2. Verification of delivery

The Customer or the recipient of the order is invited to check the appearance of the parcel and the Products on delivery in the presence of the carrier in order to express any reservations regarding apparent defects (damaged or open parcel, missing or defective item, etc.).

In the event of any anomaly concerning the package or the Products due to transport, the latter must :

- Depending on the case: refuse the delivery if the delivery person is present, refuse the package if it is delivered in a relay or refuse to open the package if the delivery person is not present;

- Report the refusal to Customer Services by email to customerservice@camillesurault.com within three working days of delivery;

- If necessary, take photographs of the defects found.

In case of apparent defect or non-conformity of the delivered Product with the order form (missing item), the Customer shall notify the defects within three working days of the delivery by sending an email with acknowledgement of receipt or a registered letter with acknowledgement of receipt to OHARA customer service.

All risk of loss or damage to the Products passes to the Customer or the recipient of the order at the time you or a third party designated by you, other than the carrier offered by us, takes physical possession of the Products.

In the event of a defect making the Product unfit for use, the provisions of Article 9 of the GTC shall apply.

7.3. Delivery times

Except in cases of force majeure or during periods of closure of the online shop announced on the home page of the site, the delivery times will be, as an indication, within the limits of available stocks, those indicated below.

For deliveries in metropolitan France, the time is from 1 to 3 working days (except for Corsica for which the time is from 5 to 8 working days).

For deliveries in Europe, the time frame is 1 to 5 working days.

For International deliveries outside Europe, the delay is 3 to 7 working days.

The delivery time starts from the date of registration of the order indicated on the order confirmation e-mail.

For information purposes, the average delivery time normally varies from 4 to 15 working days depending on the destination of the Products.

The Seller undertakes to deliver the products within a maximum of 30 working days from the confirmation of the order, except in special cases of which the Customer will be informed (e.g. orders for personalized products).

For any order including Products requiring additional production time, the delivery time will be indicated in the order confirmation email.

In the event of non-compliance with the agreed delivery period, the customer shall request the Seller to dispatch the order within a reasonable additional period.

If the order has not been fulfilled by the end of this new period, the Customer may freely cancel the order.

In this case, the Seller is obliged to refund the customer for the entire amount paid, at the latest within 14 days of the date of the request to cancel the order.

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Politique d’expédition