FREQUENTLY ASKED QUESTIONS

Camille Surault is a Paris-based jewellery brand founded in 2023 by designer Camille Surault.

Before creating her own jewellery house, Camille Surault studied photography before joining the creative workshop of her father’s family jewellery house in Paris. This dual background, combining visual culture and craftsmanship, informs her sculptural approach to jewellery.

The brand develops contemporary jewellery characterised by organic shapes, carefully worked volumes and particular attention to the relationship between jewellery, the body and material.

Camille Surault founded her brand in Paris in 2023.

Since its creation, the house has developed an approach to jewellery centred in particular around 925 sterling silver, sculptural forms and the electroforming technique.

Camille Surault is a Paris-based brand. Its history is directly connected to the Parisian jewellery world, notably through the designer’s experience within her family’s workshop.

Camille Surault develops a contemporary vision of jewellery through sculptural forms, clean lines and organic volumes.

The brand primarily works with 925 sterling silver using the electroforming technique, which makes it possible to create certain three-dimensional forms, including hollow and lightweight volumes.

Camille Surault’s approach lies at the intersection of sculpture, design and jewellery craftsmanship.

Camille Surault jewellery is characterised in particular by the combination of three elements: a sculptural aesthetic, the use of 925 sterling silver and the electroforming technique.

This technique makes it possible to create substantial, three-dimensional volumes which, depending on the design, can be hollow and lightweight. It directly contributes to the house’s formal language.

Camille Surault’s aesthetic universe is characterised by sculptural forms, clean lines and organic volumes.

The jewellery explores the relationship between the body, form and material, with creations designed as objects that are both visually striking and wearable.

Electroforming is a manufacturing technique that consists of gradually depositing metal onto a model known as a “master”.

In jewellery, this technique makes it possible to create three-dimensional forms and, depending on the construction of the model, hollow volumes.

At Camille Surault, electroforming plays a direct role in creating jewellery with sculptural volumes and a particular relationship between volume and lightness.

Electroforming consists of gradually depositing metal onto a model that defines the shape of the final object.

At Camille Surault, the process begins with the creation of a wax master sculpted by hand. The metal is then gradually deposited to form the jewellery piece.

This technique makes it possible to reproduce complex shapes and create three-dimensional volumes.

The creation of a Camille Surault jewellery piece begins with a shape imagined in space.

A wax master is then sculpted by hand to define the shape of the future piece. Silver is gradually deposited onto this model using the electroforming technique.

This process makes it possible to create certain sculptural and three-dimensional forms, including hollow and lightweight volumes.

The exact construction varies depending on the design.

Wax is used to create the master that defines the shape of the future jewellery piece.

At Camille Surault, this master is sculpted by hand before the electroforming process. 

The shape obtained in wax is therefore an essential stage in the creation of certain pieces.

Electroforming allows Camille Surault to explore three-dimensional and sculptural forms that would be different using other manufacturing techniques.

The process makes it possible in particular to create volumes that can be hollow and lightweight. The technique therefore contributes directly to the house’s formal identity.

Some Camille Surault jewellery pieces have substantial volumes while remaining relatively lightweight, notably thanks to the electroforming technique.

Depending on their construction, certain designs may consist of hollow volumes. This construction makes it possible to create jewellery with generous proportions while maintaining a certain lightness when worn.

The exact weight nevertheless depends on each individual design.

Some Camille Surault jewellery pieces can be made as hollow volumes using the electroforming technique.

This construction makes it possible in particular to create jewellery with significant volume while maintaining a certain lightness.

However, not all designs are necessarily hollow: the construction depends on each individual creation.

Electroforming combines creative and form-preparation work with an electrochemical metal deposition process.

At Camille Surault, the wax masters are sculpted by hand before the electroforming process.

It is therefore more accurate to describe the process as a combination of form-making, jewellery craftsmanship and electroforming technology, rather than simply positioning it as either artisanal or industrial manufacturing.

Electroforming makes it possible to create volumes by gradually depositing metal onto a model.

This technique offers, in particular, the possibility of producing certain three-dimensional, hollow and lightweight forms. It is one of the processes used by Camille Surault to develop its sculptural language.

However, different jewellery-making techniques serve different purposes and involve different constructions depending on the design.

Camille Surault jewellery is primarily made from 925 sterling silver.

Some pieces are available in vermeil, a finish made from silver covered with a layer of gold. Depending on the collections and designs, the brand also uses other materials, including resin.

The material and specific characteristics of each jewellery piece are indicated on its product page.

925 sterling silver is an alloy composed of 92.5% silver. The remaining 7.5% consists of other metals that help improve the alloy’s strength and mechanical properties.

925 sterling silver is widely used in jewellery for its high silver content, aesthetic qualities and durability.

Yes. 925 sterling silver is one of the main materials used by Camille Surault.

The brand develops its work with silver in combination with the electroforming technique, which makes it possible to create certain three-dimensional forms and hollow volumes.

However, some designs use other materials or finishes, notably resin and vermeil.

Yes. Some Camille Surault pieces are available in vermeil, depending on the collections and designs.

Vermeil is a gold finish obtained by applying a layer of gold over a silver base. The exact material and finish of each jewellery piece are indicated on its product page.

Yes. Camille Surault also offers creations made from resin, alongside its 925 sterling silver jewellery.

Depending on the collections and designs, the brand uses, in particular, black and off-white resin.

These creations reinterpret the brand’s sculptural approach in a material other than silver.

925 sterling silver jewellery is made from a precious metal and reflects the brand’s work with silver and electroforming.

The resin designs reinterpret certain Camille Surault sculptural forms in a different material. They may be available in black or off-white resin.

The main difference therefore lies in the material, visual appearance and characteristics specific to each design.

Camille Surault offers different categories of jewellery, including:

• rings; 
• earrings;
• bracelets;
• bangles;
• necklaces;
• ear cuffs.

The catalogue and available categories may evolve over the course of different collections.

Among the brand’s identifiable lines and designs are Blowblow, Dowdow, Yowyow, Bowb, Vada, Pippa, Tuyow and Rosemarie.

The jewellery categories, materials, colours and finishes available may vary depending on the collections and designs.

Blowblow is one of Camille Surault’s jewellery lines. It is characterised by rounded, sculptural forms available across different types of jewellery, including rings, bracelets, bangles, necklaces and earrings.

The materials and finishes available depend on the designs within the collection.

Dowdow is a Camille Surault jewellery line available in, among other pieces, bracelets, rings and earrings.

The designs may be offered in different materials and finishes depending on the creation.

Yowyow is a Camille Surault jewellery line characterised by a sculptural approach and rounded forms.

It includes, among other pieces, rings, earrings and bangles.

Vada is a Camille Surault jewellery line including, among other pieces, bracelets, necklaces and earrings.

The materials and finishes depend on the designs available.

Pippa is a Camille Surault jewellery line including, among other pieces, necklaces, bracelets and earrings.

The collection reflects the sculptural approach developed by the brand.

Rosemarie is a Camille Surault jewellery line inspired by floral forms. It is characterised by organic curves and sculptural volumes evoking petals and the shapes of a flower.

A ring size depends on your finger circumference and the design selected. 

A size guide is available on the website to help you choose the appropriate size. Please also check the available sizes on the product page before ordering.

You can measure the inside diameter of a ring that already fits you, or measure your finger circumference using the size guide available on the Camille Surault website. 

It is preferable to take the measurement when your fingers are at a normal temperature, as their volume can vary slightly throughout the day.

The size depends on the bracelet design and your wrist circumference. 

A size guide is available on the product pages to assist you in making your choice. For rigid bracelets and bangles, in particular, check the diameter or circumference indicated on the product page.

Use a flexible measuring tape and measure your wrist where you would like to wear the bracelet. 

You can also use a strip of paper or a piece of string and then measure its length with a ruler. Compare this measurement with the dimensions indicated on the product page and in the size guide.

Camille Surault jewellery is designed to combine sculptural forms, carefully worked volumes and a certain lightness when worn, notably thanks to the electroforming technique. 

Comfort depends on the design, its size, weight and position on the body. When available, please refer to the weight and dimensions indicated on the product page.

Gently clean your jewellery using a soft cloth suitable for silver.

Avoid abrasive products and methods that could scratch the surface or damage the finish.

For jewellery made from multiple materials, including resin, follow the care recommendations specific to the design.

Yes. Like all silver, 925 sterling silver can naturally tarnish or oxidise when exposed to air, moisture and certain products.

This change is normal. Proper care and appropriate storage help preserve the appearance of the jewellery.

Store your jewellery in a dry place when you are not wearing it and limit its contact with perfumes, cosmetics, chemicals and moisture.

A cloth suitable for silver can be used to gently care for the surface.

It is recommended that you avoid wearing your jewellery in the shower in order to limit repeated exposure to water, soap and cosmetic products.

This precaution is particularly important for preserving the different materials and finishes used across the collections.

It is preferable to remove your jewellery before swimming in the sea or in a pool.

Salt, chlorine and products present in the water can affect certain surfaces, finishes or materials.

It is recommended that you avoid direct contact between perfume and jewellery.

Apply your perfume before putting on your jewellery and allow it to dry before wearing your pieces.

Resin jewellery should be handled with care.
Clean it gently with a soft cloth and avoid abrasive products, solvents, perfumes and chemicals that could damage the surface.

For specific care instructions, please refer to the recommendations associated with the relevant design.

Camille Surault jewellery is available on the brand’s official website: www.camillesurault.com.

It is also possible to book an appointment to discover and purchase the jewellery at the showroom, located at 11 rue de Sèvres in Paris, via the contact form on the website.

Camille Surault is also available through selected retailers and international stockists. Find all points of sale in the “Stockists” section of the official website.

To purchase a jewellery piece, select the desired category and then the design you are interested in.

On the product page, select the available options and add the jewellery to your basket. Then go to your basket and follow the steps provided to complete your order.

You can browse the different categories on the website or use the search function to find a jewellery piece.

You can also search directly for the name of a collection or design.

Yes. Camille Surault jewellery can be viewed and purchased at the brand’s showroom, located at 11 rue de Sèvres in Paris, by appointment made through the website’s contact form.

The jewellery is also available for purchase on the official Camille Surault website. The availability of designs may vary depending on the collections and quantities available.

The availability of a design is indicated directly on its product page. 

A jewellery piece may be available, temporarily unavailable or out of stock depending on the quantities available. Availability may change.

To discover or purchase a design at the showroom at 11 rue de Sèvres in Paris, you can make an appointment through the website’s contact form.

The payment methods available are indicated at the time of purchase.

The payment methods offered may depend on the delivery country and the payment solution used on the website.

Payments made on the website are processed through a secure payment solution.

Information regarding the payment provider and available payment methods should be consulted in the information currently published on the website.

Once an order has been confirmed, it may no longer be possible to modify the products or delivery address.

If you wish to modify an order, please contact customer service as soon as possible.

Cancellation options depend in particular on the order’s preparation or shipping status.

If you wish to cancel an order, please contact customer service as soon as possible.

The available destinations are indicated at the time of purchase.

The list of countries served and any geographical restrictions should be checked in the delivery terms currently applicable.

Delivery times depend in particular on the destination, product availability and shipping method selected.

The applicable delivery time should be checked at the time of purchase.

• Paris: delivery by courier service Monday to Thursday, between 9 am and 5 pm, and Friday between 9 am and 4 pm. Delivery takes place within a 3-hour time slot, which must fall within the available time range for the relevant day.
• France: delivery by TNT National within 24 hours, with an additional 2 business days for Corsica.
• Europe: delivery by DHL Express within 1 to 3 business days.
• International: delivery by DHL Express within 2 to 5 business days.

Delivery times are indicative and may vary depending on the destination and any carrier delays.

Yes. Delivery of Camille Surault jewellery is free, both in France and internationally.

Depending on the destination country, customs duties, taxes or import fees may apply.

These charges depend on the regulations of the destination country and the shipping terms applicable to the order.

Responsibility for any duties, taxes and import fees depends on the delivery terms applicable to the destination concerned.

These terms should be checked before placing any international order.

Once your order has been shipped, a shipping confirmation email may be sent with information about the parcel and, where available, a tracking number.

This number can then be used to track the shipment with the carrier.

First, check your spam or junk folder.

If you cannot find the confirmation or tracking email, contact customer service and provide your order number.

First, check with people around you, your concierge or the reception desk at the delivery location.

If the parcel remains missing, contact customer service with your order number and tracking information.

The return procedure depends on the delivery method selected at the time of purchase. 

Returns must comply with the conditions set out in the terms and conditions of sale applicable at the time of purchase. 

Before shipping your return, consult the return procedure indicated on the website.

You have 15 days from receipt of your order to return a jewellery piece, subject to compliance with the applicable return conditions.

The jewellery must be returned in the same condition in which it was received, unworn and undamaged, and with its original packaging.

Yes. Return shipping costs are the responsibility of the customer. 

They must be paid directly by the customer when shipping the returned parcel. 

The return shipping cost depends in particular on the carrier and the country from which the parcel is shipped.

Yes. An exchange is possible provided that the jewellery is returned in its original condition, in good condition and with its original packaging, in accordance with the applicable return conditions.

If your jewellery arrives damaged, contact customer service as soon as possible. Include your order number and attach photographs of the jewellery and its packaging to help identify the issue.

Contact customer service and provide your order number and the product received. Keep the product and its packaging until your request has been resolved.

You can contact Camille Surault using the contact details provided in the “Contact” section of the official website.
For an enquiry concerning an order, provide your order number to facilitate processing.

Contact customer service and provide your order number, along with a precise description of the problem encountered.

For a damaged or defective product, attach photographs identifying the issue whenever possible.

You can subscribe to the newsletter through the official Camille Surault website.

The newsletter provides, among other things, brand news, new collections and information about new releases.

The newsletter may feature new collections, product launches, brand news and offers.

The content and frequency of communications may change.

Emails sent by the brand include a link allowing you to unsubscribe from the newsletter.

Click this link to stop receiving the relevant communications.

Camille Surault jewellery can be worn alone as statement pieces or combined with other jewellery.

The different shapes and proportions make it possible to play with volume, layering and contrasts between pieces.

The choice depends on the design and the desired style.

Yes. The different lines of the brand can be combined to create compositions centred around shapes and volumes.

Rings, bangles and bracelets can in particular be combined according to their proportions and designs.

Yes. Camille Surault jewellery is unisex and designed to be worn by both women and men. The brand favours a contemporary and sculptural approach to jewellery, independently of traditional jewellery categories.

To purchase authentic Camille Surault jewellery, use the brand’s official website or a retailer identified by Camille Surault.

If you have any doubts about the authenticity of a piece, contact the brand directly and provide the information available about the jewellery and, if necessary, photographs.

The brand has a “Stockists” section listing its retailers and points of sale.

As the list of retailers may change, please consult this section before visiting a store to check that the retailer carries the design you are looking for.

If you cannot find the answer to your question in this FAQ, contact the Camille Surault team via the “Contact” section of the official website.

For any enquiry concerning an order, provide your order number to facilitate processing.